The term 'Viper Aviation' or 'us' or 'we' refers to the owner of the website whose registered office is 2402 Comal Drive, Deer Park, TX 77536. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Shipping and Returns Policy
Disclosures: Viper Aviation prides itself in providing a quality product delivered to customers on time. Due to the popularity of certain products, we cannot guarantee that each item you have ordered will be in stock. If any items you ordered are not in stock, Viper Aviation will inform you immediately. Certain items such as kits and engines must be ordered directly (832)919-1532 - phone. *ALL BUILD CONTRACTS ARE FINAL.
If you find a quality control issue with a Viper Aviation product, please inform us by phone. It is understandable that human errors in Q.C. and handling can occur. Viper Aviation's policy is to address each issue on a case by case basis and ensure customer satisfaction.
Return Policy: Any returns must be authorized by Viper Aviation prior to shipping. A 15% restocking charge applies. Returned items are for store credit only and must be received by Viper Aviation in original condition within 30 days of the invoice date and include a Viper Engineering return authorization number.
Payment Methods: Viper Aviation accepts VISA, MasterCard, American Express, Discover or PayPal. Your credit card information is only collected by PayPal. Your credit card will be charged when you submit your order.
Shipping Charges: Shipping charges will vary. Viper Aviation uses UPS, DHL, the U.S. Postal Service, and Fed Ex. If your order requires a larger size box (for multiple items) or is heavier than average, you will be charged accordingly. Normal shipping charges range from $9.00 - $15.00 (for small orders). Please note that overnight, 2-day and 3-day services incur higher shipping charges. All UPS and US Postal Service charges are calculated with a live shipping program with exact pricing.
Tax: All US residents will have the sales tax calculated per their state into their order.
Shipping time: All orders will be processed the following business day (central time zone). For example, if you order Monday, it will be shipped out on Tuesday (if items are in stock).
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, Viper Aviation may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase Viper Aviation's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Viper Aviation collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Viper Aviation may also use your personally identifiable information to inform you of other products or services available from Viper Engineering and its affiliates.
Sharing Information with Third Parties
Viper Aviation does not sell, rent or lease its customer lists to third parties.
Viper Aviation may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Viper Aviation, and they are required to maintain the confidentiality of your information.
Viper Aviation may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Viper Aviation or the site; (b) protect and defend the rights or property of Viper Aviation; and/or (c) act under exigent circumstances to protect the personal safety of users of Viper Engineering, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Viper Aviation. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Viper Aviation website.
Security of your Personal Information
Viper Engineering secures your personal information from unauthorized access, use, or disclosure. Viper Aviation uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
Viper Aviation does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, Viper Aviation may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Viper Aviation, you may opt out of such communications by clicking the unsubscribe button.
Changes to this Statement
Viper Aviation welcomes your questions or comments regarding this Statement of Privacy. If you believe that Viper Aviation has not adhered to this Statement, please contact Viper Aviation at:
2402 Comal Drive
Deer Park, Texas 77536
Viper Aviation prides itself in providing a quality product delivered to customers on time. Due to the popularity of certain products, we cannot guarantee that each item you have ordered will be in stock. If any items you ordered are not in stock, Viper Engineering will inform you immediately. Certain items such as kits and engines must be ordered directly (832)919-1532 - phone. *ALL BUILD CONTRACTS ARE FINAL.
If you find a quality control issue with a Viper Aviation product, please inform us by phone. It is understandable that human errors in Q.C. and handling can occur. Viper Engineering's policy is to address each issue on a case by case basis and ensure customer satisfaction.